Comments and Complaints

We make every effort to give the best service possible to everyone who attends our practice.We are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

To pursue a complaint please contact the surgery and the receptionists will ask our management team to deal with your concerns. Alternatively, written information is available below along with a complaints form. You can also submit feedback online by completing the Feedback and Complaints triage. We are continually striving to improve our service.

For more information, please read the complaints procedure leaflet.

UK Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also some information on the “Complain to us: getting started” page on the Ombudsman website on how to make a complaint to the Ombudsman.

North Yorkshire Healthwatch

Are the independent champion for people who use health and social care services across North Yorkshire, please visit their website for further information about the services they offer.

www.healthwatchnorthyorkshire.co.uk